Delivery Charges

DELIVERIES

Over the festive season deliveries beyond Zone 1 and Zone 2 will not be possible except for vouchers.

We will send you a bespoke payment link for any delivery or other charge not already included when you checkout, including, but not exclusively, congestion or toll charges.

We, along with our 3rd-party courier, will endeavour to ensure that your order reaches you on your chosen delivery date. Circumstances beyond their and our control include but are not limited to adverse weather conditions, vehicle breakdown, strike action, Acts of God, fire, civil unrest, equipment failure, war and disruption of energy or water supply.

You are strongly advised to inspect your delivery on arrival. We warrant that goods should not be defective, or not as ordered (with the exception of substitutions) upon delivery; it is your responsibility to contact us within 24 hours if you believe any of the products received to be defective or not as ordered (with the exception of substitutions) on arrival.

Should you believe any of the goods received to be damaged, you must take clear photographs of the damage and email them to info@hampsteadbutcher.com, along with your order number, delivery date and any other information that could be useful in satisfying your concerns. We cannot process damage complaints without photographic proof of damage.

Our warranty does not cover damage that has occurred to the goods while in your possession, including incorrect cooking methods.

DELIVERY ZONES

Over the festive season deliveries beyond Zone 1 and Zone 2 will not be possible except for vouchers.

Our local delivery service is available Monday to Saturday (except Christmas Day and Boxing Day) within the confirmed time slot. Exceptions apply to Zone 3 – noted below.

You are responsible for ensuring that someone is able to accept your order on your chosen delivery date and during the chosen time slot.

Re-delivery costs may apply.

You may instruct us with a leave safe instruction on your order, but this remains entirely at our discretion; parcels will only be left should we feel it safe to do so.

Zone 1 - For deliveries within NW1, NW2, NW3, NW5, NW6, NW8, NW11, N2, N6, N8, N10, N19

• Deliveries Monday to Saturday, 10am-2pm are FREE

Zone 2 - For deliveries within NW4, N3, N4, N7, N11, N12, N22, W9

• Deliveries Monday to Saturday, 10am-2pm we add £10

Zone 3 - For deliveries within N1, N5, NW7, NW9, N20

• Deliveries Monday to Saturday, 10am-2pm we add £20
• No deliveries between 2^nd week of December and the 3^rd week of January

Zone 4 - Deliveries nationwide (mainland only) there is a charge from £20+ for orders up to 8kg. It will be dispatched (Tuesday-Thursday) for next day delivery. This is for non-perishable items only.

• These deliveries can only be made on a “no signature required” basis, whereby if you are not home to take the delivery the courier will leave the parcel outside your home or with a neighbour, if one is available and prepared to accept the delivery.
• We reserve the right to suspend or cancel your order, or deliveries to you, should a 3rd-party courier is unable to confirm delivery within a satisfactory and safe time-frame.

VOUCHER DELIVERY – UK MAINLAND ONLY

Vouchers hand delivered by our own courier within Zone 1 (NW1, NW2, NW3, NW5, NW6, NW8, NW11, N2, N6, N8, N10, N19) are delivered free of charge.

Vouchers delivered beyond the above-mentioned free delivery postcodes, incur a postage charge of £8.75 (tracked and signed for postal service which includes insuring contents). There is one charge per delivery so multiple vouchers to the same address will incur in one single charge.

IN-STORE PURCHASES

Orders made in-store are prepared in sight of the customer and to the customers satisfaction. We warrant that goods should not be defective, or not as ordered. It is your responsibility to contact us within 24 hours if you believe any of the products purchased to be defective or not as ordered.

Should you believe any product to be defective or not as ordered, you must take clear photographs of the damage and email them to info@hampsteadbutcher.com, along with proof of purchase, purchase location and date and any other information that could be useful in satisfying your concerns. We cannot process any such matter without proof of purchase and photographic proof of damage.

Our warranty does not cover damage that has occurred to the goods while in your possession, including incorrect cooking methods.