Over the festive season deliveries beyond the listed postcodes below will not be possible.
We will send you a bespoke payment link for any delivery or other charge not already included when you checkout. including, but not exclusively, congestion or toll charges.
We, along with our 3rd-party courier, will endeavour to ensure that your order reaches you on your chosen delivery date. Circumstances beyond their and our control include but are not limited to adverse weather conditions, vehicle breakdown, strike action, Acts of God, fire, civil unrest, equipment failure, war and disruption of energy or water supply.
You are strongly advised to inspect your delivery on arrival. We warrant that goods should not be defective, or not as ordered (with the exception of substitutions) upon delivery; it is your responsibility to contact us within 24 hours if you believe any of the products received to be defective or not as ordered (with the exception of substitutions) on arrival.
Should you believe any of the goods received to be damaged, you must take clear photographs of the damage and email them to info@hampsteadbutcher.com, along with your order number, delivery date and any other information that could be useful in satisfying your concerns. We cannot process damage complaints without photographic proof of damage.
Our warranty does not cover damage that has occurred to the goods while in your possession, including incorrect cooking methods.
Orders made in-store are prepared in sight of the customer and to the customers satisfaction. We warrant that goods should not be defective, or not as ordered. It is your responsibility to contact us within 24 hours if you believe any of the products purchased to be defective or not as ordered.
Should you believe any product to be defective or not as ordered, you must take clear photographs of the damage and email them to info@hampsteadbutcher.com, along with proof of purchase, purchase location and date and any other information that could be useful in satisfying your concerns. We cannot process any such matter without proof of purchase and photographic proof of damage.
Our warranty does not cover damage that has occurred to the goods while in your possession, including incorrect cooking methods.
Over the festive season deliveries beyond the listed postcodes below will not be possible.
Our local delivery service is available Monday to Saturday (except Christmas Day and Boxing Day) within the confirmed time slot.
Zone 1 - For deliveries within NW1, NW2, NW3, NW5, NW6, NW8, NW11, N2, N6, N8, N10, N19
Zone 2 - For deliveries within NW4, N3, N4, N7, N11, N12, N22, W9
Zone 3 - For deliveries within other London postcodes there is a charge between £15 and £30. It will be dispatched (Monday-Friday) for next day delivery. This and any additional congestion zone fee will be charged separately and payment must be received before 12pm noon the day before intended delivery. It may not be possible to deliver certain perishable goods overnight. A member of our team will be in touch if this is the case.
For deliveries that are slightly further afield please contact us and we’ll work out a delivery price if we deem a delivery is possible.
Assuming reasonable and normal conditions in terms of temperature (those which are commonly expected in the delivery supply chain), the packaging we use will keep your order cool until the time of delivery. It is your responsibility to ensure that goods are refrigerated as soon as they are received.
You are responsible for ensuring that someone is able to accept your order on your chosen delivery date and during the chosen time slot.
Re-delivery costs may apply.
You may instruct us with a leave safe instruction on your order, but this remains entirely at our discretion; parcels will only be left should we feel it safe to do so.
Vouchers hand delivered by our own courier within Zone 1 (NW1, NW2, NW3, NW5, NW6, NW8, NW11, N2, N6, N8, N10, N19) are delivered free of charge.
Vouchers delivered beyond the above-mentioned free delivery postcodes, incur a postage charge of £7.50 (tracked and signed for postal service which includes insuring contents). There is one charge per delivery so multiple vouchers to the same address will incur in one single charge.
This service is available from Monday (with delivery on Wednesday) to Wednesday (with delivery on Friday) excluding public holidays. It may not be possible to deliver certain perishable goods and a member of our team will be in touch if this is the case.
Assuming reasonable and normal conditions in terms of temperature (those which are commonly expected in the delivery supply chain), the packaging we use will keep your order cool until midday of your day of delivery. It is your responsibility to ensure that goods are refrigerated as soon as they are received.
These deliveries can only be made on a “no signature required” basis, whereby if you are not home to take the delivery the courier will leave the parcel outside your home or with a neighbour, if one is available and prepared to accept the delivery.
For delivery of non-perishable produce for which we need to use a 3rd-party courier we charge £18. Our 3rd-party courier will deliver your order within 2 working days after the day of despatch.
For delivery of an order including any perishable produce for which we need to use a 3rd-party courier we charge £20. Our 3rd-party courier will deliver your order before midday on the day after despatch.
Payments are made using the secure server from WorldPay. Please familiarise yourself with our delivery charges and online shopping terms and conditions.
While we take care to ensure product information displayed on our website is correct, product ingredients, contents and recipes are occasionally changed. This may affect allergen and nutrition information so you should always check product labels and not rely solely on the information presented on our website.
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